At Timmow, we understand that plans can change, and you may need to modify or cancel your order. Our goal is to provide flexibility and convenience while ensuring efficient order processing. Here’s what you need to know about our Modify/Cancel Order Policy:
Modification or Cancellation Window
You can modify or cancel your order within 24 hours of placing it. This allows you to make adjustments or cancel your purchase if necessary. After this period, your order may already be in progress and changes may no longer be possible.
Requesting Changes
To request a modification or cancellation, please contact our dedicated customer support team as soon as possible. Provide your order number and details of the changes you’d like to make for swift assistance. Reach us via email at [email protected].
Handling Shipped Orders
If your order has already been shipped, modifications cannot be made. However, once the order is delivered, you can refer to our Return/Exchange & Refund Policy for further assistance.
Refunds for Canceled Orders
For orders successfully canceled within the 24-hour timeframe, a refund will be processed to the original payment method used. Please allow 3-5 business days for the refund to reflect in your account.
Exceptions and Special Cases
Some products or orders may have specific modification or cancellation terms. For more details, please refer to the product page or contact our support team.
We are committed to handling your requests promptly and efficiently to ensure a positive shopping experience. If you have any questions or need assistance regarding our Modify/Cancel Order Policy, don’t hesitate to reach out to us at [email protected].
Thank you for choosing Timmow!